Comcast bait and switch update

I did contact Comcast Executive Customer Relations via email and did get calls and emails back from Eric G. He seemed to honestly want to get to the bottom to the issue of seeing a $29.99 special price and then not having it available in my area when I went to sign up. A few emails and and phone calls back and forth and it looked like he would do the $29.99 for one year with no contract. I would have to pay a $50 deposit or get a hard hit on my credit. That sounded bad, and was going to do the $50 and possibly a self install since my connection to Comcast's service was still live.

I called Eric back after connecting the modem and verifying that all was working on Oct 26th. Since then, I've not heard a work. I followed up with an email on the 27th and one more yesterday (the Nov 5th) and no a peep from Comcast. 

I did call Centurylink today and re-up'ed with them. The details are 40+ plan for $24.95 (about $30 with taxes and fees) as long as I do auto pay within 30 days. While I am not 100% satisfied with the quality of service during peak hours with Centurylink if we are streaming TV, it does seem to be working better using an Nvidia Shield Android TV, and not the aging Core 2 duo Mac Mini that is on it's last legs and not supported by Apple anymore.

A couple of notes:

I thought it was odd that the Eric was aware of my original blog post that I wrote out of frustration. -But it was helpful to point out the process I went through and the road blocks I hit.

I also thought it was odd that there was a new splash page for www.xfinity.com/internet-service within a day or two of my calls to customer service. There is no special prices when you land there, but places to fill out your address to see what is available in your "market". The top of the old page is in my previous post if you want to look. Special deals that are may or may not be available to to prospective customers was confusing, and possibly unethical in my book. -So we'll call that fixed for now.

I'm not sure why Eric stopped calling and emailing me back. I'm sure he's busy. But not getting any communication back after doing what was asked, was a bit frustrating.

Centurylink and Comcast are not the only choices for service in Spokane. There are Ptera and Cougar Wireless. Both of which I want to check in to. I believe they are both WISP's, or wireless service providers that are touting minimal buffering and good streaming speeds. Let me know if you have used a WISP and how well they work. It's just something I've not tried yet. They seem to provide service for rural areas, but maybe also in Spokane.

What else... major service providers... Why can't you just offer good service for decent prices. A working internet connection for about $30 is what I want. $30 dollars a month is what I pay for my cell phone (T-Mobile prepaid plan). It's what I used to pay for cable TV before it got more expensive then what it seemed to be worth. That seems to be the magic number for me. Sorry for the rant! I feel a bit shitty whining about first world problems...