I'm 1:02 mins into my 2nd phone call and third sales associate with Comcast Xfinity trying to order a special on the Xfinity website. Before I called, I went through trying to get the deal by doing the ordering online.
I simply want to get in on a advertised special for 25 Mbps for $29.99 regularly $39.99.
This is not an awesome deal, but a decent price for basic internet.
Clicking on "Pricing & Other Info." brings a box with nothing in it.
I might as well add this to the cart and I get the spinning ball.
A few seconds later, I get this box and get slightly excited that I might even get a better price! I click on "See Offers".
Now I get a whole new Xfinity-Comcast splash page with $10 basically added to everything and no special deals. My 25Mbps is now 10Mbps. Gone is the deal I once thought I had. I think they just baited and switched me?
Gone is the x'd out $39.99 and the $29.99 sale price for 25Mbps.
Also, now when I click on Pricing & Other Info, I get "fine print" that even this deal is not good in all areas.
I figure customer service will be able to honor the online deal and call the 1-800-XFINITY. The first person I talked to asked me if I wanted any TV, phone, or security bundled with my service to save me money. I told him that I just needed the basic internet with nothing else at the advertised price. I was told that it was not available in my market. I guess my market is the city I live in or area in the State of Washington. He offered me the 25 Mbps plan for $39.99. I started to protest that I wanted the offer I first saw and then we got disconnected.
I went through that whole process two more times. While on hold, I cleared my cache in Google Chrome and reloaded the page, and sure enough the 25Mbps deal was back for $29.99. I asked them to do the same since they seemed to not see that deal anywhere on their computer, but they said they could not. The last sales associate I talked to basically said no go on the $29.99 and we politely hung up. I could not get the special price via phone customer service.
I'm going to go to the local Xfinity store tomorrow to see what they might be able to do...
While on hold, I did look at Washington State Code and it looks like state law might be broken. Some of what I read looks like it's more about bait and switch with cars, but the code as it reads starts with:
(1) Directly or indirectly employ any scheme, device, or artifice to defraud or mislead any person, including but not limited to engaging in bait and switch advertising or sales practices;
This is RCW 19.230.340 of Prohibited Practices
